Privacy Policy

🔍 1. Who we are

RentalCarsGo (operated by RentalCarsGo.site) is an independent car rental assistance and reservation support service. We are not a rental car company and are not affiliated with any car rental brand. This privacy policy applies to our website, phone calls, and any communication where you share personal information with us.

Our role: We act as an intermediary to help you find and book rental vehicles from third-party providers. We do not own or operate any rental fleet.

📋 2. Information we collect

We collect only the information necessary to provide rental assistance and facilitate your booking. This may include:

• Contact details: Your full name, phone number, email address.
• Booking details: Rental dates, preferred vehicle type, pickup/drop-off locations, driver’s age, and any special requests (e.g., child seats, additional drivers).
• Payment information: We do not collect or store credit card numbers. Payment is processed directly by the rental provider. During assistance calls, we may ask for the last four digits of a card or card type for verification purposes only — we never store full payment data.
• Call recordings: Calls may be recorded for quality assurance, training, and to ensure accurate booking assistance. We will inform you at the beginning of the call if recording is taking place.
• Website usage data: Non-personal data such as IP address, browser type, and pages visited (collected through cookies — see Section 6).

🎯 3. How we use your information

We use your data only for legitimate assistance purposes:

• To provide car rental assistance and confirm reservations with third-party providers.
• To communicate with you about your booking, including updates, changes, or questions.
• To improve our customer service, including call reviews and training.
• To comply with legal obligations (e.g., record-keeping for consumer protection).
• To prevent fraud or misuse of our service.

We do not use your information for marketing emails or spam. We may send you a one-time SMS or call regarding your booking if necessary.

🤝 4. When we share your information

We share your personal information only to the extent necessary to complete your rental booking:

• With rental providers: Your name, contact details, driver’s license info (if required), and booking details are shared with the rental company to secure your reservation.
• With service providers: We may use third-party tools for call recording, data storage, or analytics. These providers are contractually bound to protect your data and use it only for agreed purposes.
• Legal requirements: If required by law, court order, or to protect our rights, we may disclose information.

We do not share, sell, or rent your data to any third party for marketing or advertising purposes.

⏳ 5. How long we keep your data

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Call recordings are typically retained for 60 days for quality purposes, then deleted.
• Booking-related information (name, dates, provider) may be retained for up to 2 years to handle any disputes or inquiries.
• Anonymized usage data may be kept longer for analytical purposes.

🍪 6. Cookies and website tracking

Our website uses basic cookies to improve user experience and analyze traffic. We do not use tracking for cross-context behavioral advertising.

• Essential cookies: Needed for site functionality (e.g., to remember your cookie preferences).
• Analytics cookies: We may use Google Analytics or similar to understand how visitors use our site — this collects anonymized IP addresses and browsing behavior.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

⚖️ 7. Your privacy rights

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the following rights:

• Right to know: Request details about the personal information we collect and share.
• Right to delete: Request deletion of your personal information, subject to certain exceptions (e.g., to complete a booking or comply with law).
• Right to correct: Update inaccurate information.
• Right to opt-out: We do not sell data, so no opt-out from sale is needed.

To exercise your rights, contact us at the phone number or email below. We will verify your identity before processing.

🔐 8. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. This includes secure call storage, access controls, and encrypted transmission where appropriate. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

🧒 9. Children’s privacy

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from minors (under 18). If you believe a minor has provided us with data, please contact us so we can delete it.

📅 10. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. If we make material changes, we will notify you by posting the updated policy on this page or by contacting you directly (e.g., via phone for active bookings).

📞 11. Contact information

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

• 📞 Phone: +1 (774) 373-9591 (ask for the Privacy Officer)
• 📧 Email: privacy@rentalcarsgo.site (not a booking line — for privacy inquiries only)
• 📬 Mail: RentalCarsGo Privacy, 120 Presidential Way, Suite 200, Woburn, MA 01801, USA

For general booking assistance, please call our main line.